Paytech Trust is always looking for talented, hardworking people to join our team.

Technical Support Specialist

Job Overview

PayTech Trust is one of the leading companies in our field in the area. We are hiring a talented Technical Support Specialist professional to join our team. If you’re excited to be part of a winning team, PayTech Trust is a great place to grow your career. You’ll be glad you applied to PayTech Trust. As one of the best processors in the business, we securely transact billions of online payments every year, delivering cost-efficient, reliable and safe solutions for our merchant customers and partners that make payment processing easy. Our payment and payroll professionals take pride in crafting unique customized solutions for our merchants and partners.

Responsibilities for Technical Support Specialist

  • Install and configure payment terminals, computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Actively update, maintain and monitor all aspects of computer networks and merchant processing terminals
  • Resolve technical issues related to network interruptions
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Maintain a working log detailed all required system updates, as well as the date of completion
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Assist management in creating training materials pertaining to computer troubleshooting and usage

Qualifications for Technical Support Specialist

  • A bachelor’s degree in computer science or related technology field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies’ products and services
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company remote access desktop programs
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently

Contact Us

We'd love to hear from you.

email - 3901 Centerview Drive, Suite I, Chantilly VA 20151

call 888-482-4348